Vikings Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use our platform. At Vikings Casino, we process your information in accordance with applicable data protection standards, and this policy explains what we collect, why we collect it, and how we keep it safe. By registering a Vikings account or using any of our services, you agree to the practices described below.

Information We Collect

When you visit vikings.casino or create an account, we collect several categories of information to verify your identity, provide our services, and comply with our licensing obligations. Here at Vikings Casino, we gather data directly from you, automatically through your use of our site, and from third parties involved in payment processing and verification.

• We collect registration details such as your name, date of birth, email address, and country of residence
• We record your transaction history, including deposits, withdrawals, and wagering activity
• We gather technical data such as IP address, device type, browser information, and login timestamps
• We collect documents submitted during our KYC process, including government photo ID, a selfie holding the ID, and a bank statement or utility bill issued within the last three months
• We may receive information from payment providers when you deposit via Bitcoin, Ethereum, Tether, USD Coin, Tron, or Ripple

How We Use Your Information

At Vikings, we use the information we collect to operate our platform responsibly and securely. Our Vikings team relies on this data to manage your account, process transactions, and tailor your experience across our slots, live casino, and sportsbook offerings.

• We use your data to verify your identity and prevent fraud, underage access, or money laundering
• We process your deposits and withdrawals, including crypto transactions through our supported currencies (EUR, BTC, ETH, USDT, USDC, TRX, XRP)
• We personalise promotions, including our welcome bonus, cashback offers, and VIP programme benefits
• We analyse gameplay data to improve our game library and detect irregular betting patterns
• We communicate with you regarding account updates, support requests, and marketing offers where permitted

Legal Basis for Processing

Our Vikings Casino operations are governed by our licence issued in Anjouan under the Computer Gaming Licensing Act. We process your data based on the necessity to perform our contract with you, to comply with regulatory and anti-money-laundering obligations, and, where applicable, based on your consent for marketing communications. You may withdraw consent for marketing at any time, though this will not affect data processed for account verification or legal compliance.

Sharing Your Information

We do not sell your personal data. However, Vikings Casino may share information with trusted third parties necessary to run our services. Our payment processors, identity verification partners, and regulatory authorities may receive relevant data strictly for operational and compliance purposes.

• We share data with payment and crypto processing partners to complete your deposits and withdrawals
• We share information with identity verification providers to complete our full KYC checks
• We may disclose data to regulators, law enforcement, or the Anjouan Offshore Financial Authority when legally required
• We may share limited data with game providers such as Pragmatic Play, NetEnt, Play'n GO, and Evolution to operate specific games correctly

Cookies and Tracking Technologies

We at Vikings use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our Vikings login, deposit, and withdrawal processes.

Data Security

Our Vikings platform employs industry-standard security measures to protect your personal and financial information from unauthorised access, alteration, or disclosure. We encrypt sensitive data, restrict internal access on a need-to-know basis, and regularly review our security protocols. Despite these measures, no online system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Transaction records, KYC documents, and communication history may be retained for a period after account closure as required under our licensing obligations.

Your Rights

You have certain rights regarding the personal data we hold about you. At Vikings Casino, we aim to honour these rights promptly and transparently.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You may request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team at support@vikings.casino or our dedicated compliance address at kyc@vikings.casino.

International Data Transfers

As Vikings Casino operates internationally and is owned by Novexa Ltd, your data may be processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfers maintain an adequate level of protection consistent with this policy.

Restricted Jurisdictions

We do not knowingly offer our services to residents of Australia, Austria, France and its territories, Germany, the Netherlands and its territories, Spain, the Union of Comoros, the United Kingdom, the USA and its territories, or any FATF-blacklisted or sanctioned jurisdiction. If we identify that your account falls within a restricted territory, we may suspend access and request additional verification.

Children's Privacy

Our services are intended strictly for individuals of legal gambling age. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately, with relevant funds handled according to our terms and applicable law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page periodically. Continued use of our Vikings account after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out through our Help Centre, LiveChat available 24/7, or by emailing support@vikings.casino. For KYC-related inquiries, please contact kyc@vikings.casino directly, and our team will respond as promptly as possible.